Contact Us

RG&E Conducting State and Federal Mandatory Inspections on Gas Meters Inspections are ongoing throughout the year to support safe delivery of natural gas into homes and businesses Part of State Public Service Commission requirement ROCHESTER, N.Y. — August 24, 2023 — Rochester Gas and Electric (RG&E) will be in neighborhoods across the region inspecting natural gas meters that are located inside homes and businesses. This is a federal and state requirement that supports safe delivery of natural gas to homes and businesses. There are approximately 125,000 indoor meters in RG&E’s service territory. Of those, 33,000 are due to be inspected this year. Inspectors will use a device to detect any gas leakage and complete a visual inspection for corrosion on all exposed piping up to the natural gas meter inside homes and businesses. “Any number of issues can go unnoticed if our gas infrastructure isn’t inspected,” said Chris Hepler, manager of RG&E Gas Operations Technical Services. “Excessive corrosion, abnormal operating conditions, and leaks are just a few of the items that could pose a problem for customers and property if a meter is not inspected on schedule.” RG&E employees and qualified contractors will perform these meter inspections. They will identify themselves and show green or yellow company identification badges before entering a home or business. RG&E encourages customers to always ask to see the ID of any employee and contractor. You can expect to see inspectors in your neighborhood Mondays through Saturdays. The inspection will take approximately 10 minutes to complete. If you are not available or we are unable to access the meter, we will leave an informational card to schedule a second visit. If we are unable to gain access to a meter, gas service could be shut off until it is deemed safe, and customers may be charged a $100 fee. You can learn more about the inspections here Gas Safety Inspections - RGE # # # About RG&E: Rochester Gas and Electric Corporation (RG&E) is a subsidiary of Avangrid, Inc. Established in 1848, RG&E operates approximately 8,800 miles of electric distribution lines and 1,100 miles of electric transmission lines. It also operates approximately 10,600 miles of natural gas distribution pipelines and 105 miles of gas transmission pipelines. It serves approximately 378,500 electricity customers and 313,000 natural gas customers in a nine-county region in New York surrounding the City of Rochester. For more information, visit About Avangrid: Avangrid, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $41 billion in assets and operations in 24 U.S. states, Avangrid has two primary lines of business: networks and renewables. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its renewables business, Avangrid owns and operates a portfolio of renewable energy generation facilities across the United States. Avangrid employs more than 7,500 people and has been recognized by JUST Capital in 2021, 2022 and 2023 as one of the JUST 100 companies – a ranking of America’s best corporate citizens. In 2023, Avangrid ranked first within the utility sector for its commitment to the environment. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2023 for the fifth consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit